Careers at KnowledgeTree

Location: Cape Town, South Africa
The Role: Manage and build out the KnowledgeTree Inside Sales Team

• Manage our growing team of sales executives;
• Implement and refine sales processes and tools;
• Sell subscriptions to KnowledgeTree products;
• Manage sales administration systems including our SugarCRM database.

The Person:

• At least one year's experience in a leadership position in a software product sales organization;
• Strong organizational and project management skills;
• Strong academic track record;
• Imaginative;
• Customer oriented.

The Role: This is an outstanding opportunity for a mid-level to senior human-computer interface specialist / user experience designer to innovate effective, functional and engaging interface design for a growing software engineering company. You will work in small, project-oriented groups as a specialist in user-interface, HCI and information architecture. You will collaborate with developers to implement user research, concepts, wireframes, prototyping, final design and specification.

We require a solid background as a designer, information architect, or UI specialist. The ideal candidate has several years of professional experience with demonstrated collaboration in interface design projects that yield a deep understanding of a customer's business, competition, and customers. Candidates must be extremely detail-oriented, have an impeccable sense of design and a deep understanding of usability issues. The ability to visualize and simplify complex data, communicate and present to both peers is required. Successful candidates will lead by example with energy and enthusiasm.

KnowledgeTree is one of the leading open source business applications in the world, having clocked up over 500,000 open source downloads. We have several brilliant opportunities for bright, driven and experienced people who wish to build a career milestone in the global commercial open source marketplace. We seek bright, focused people who exhibit maturity and grace under pressure. Our business is small enough for the individual to make a definitive contribution, and yet large enough to provide a great career experience. You will be able to work with industry experts and have the ability to make a real and quantifiable difference to our performance.

Knowledge, Skills and Experience required:

• Must be proficient in HTML4, XML, Semantic (X)HTML, JavaScript, DHTML
• Must be proficient in Modern Cross Browser Compatibility Challenges
• Must have some exposure to AJAX coding and coding against a JavaScript library (e.g. ExtJS, Prototype, Dojo, jQuery, MooTools, etc)
• Experience with Photoshop, InDesign, Illustrator, Flash, and Visio is required.
• Experience with Adobe AIR and Flex would be a plus

The Person:

• Passionate about technology, tracking new advancements in technology and an interest in experiencing different technologies that extends beyond the work environment
• Strong attention to detail
• Thrives in the face of new challenges
• Always focused on the quality of your own, your peers and the project's overall deliverable, and not resting until it's perfect
• Flexibility in changing environments
• Good-humoured
• You will love to work in a team of highly skilled technologists each with strong opinions about various technologies, frameworks and approaches seeking to deliver the best possible solution
• Aware of own limitations and keen to learn at every opportunity
• Organised, observant, and patient
• Seeks development and training on own accord
• Leadership and mentoring qualities

Location: Cape Town, South Africa
The Role: Sell subscriptions to KnowledgeTree products

• Manage organizations who’re evaluating KnowledgeTree through the sales process;
• Provide support to organizations who’re evaluating KnowledgeTree (e-mail, telephone);
• Respond to enquiries in a professional, friendly and informative manner;
• Update sales administration systems

The Person:

• At least one years experience in Technology Product Sales;
• Strong organizational and project management skills;
• Strong academic track record;
• Imaginative ;
• Customer oriented.

Location: Cape Town, South Africa
The Role: Provide product support to existing and prospective customers

• Provide email and telephonic product support for existing customers;
• Liaise with engineering team to resolve support issues;
• Provide support to organizations who are evaluating KnowledgeTree (pre-sales support);
• Respond to customer support tickets in a professional, friendly and informative manner;
• Update support issue tracker.

The Person:

• At least one years experience in Technology Product Support;
• Strong Windows or Linux Operating System exposure;
• Strong organizational and project management skills;
• Strong academic track record;
• Imaginative;
• Customer oriented.

The Role:

• Build and manage internal operational systems as well as systems utilized by our customers and community
• Build and manage internal development platforms, ranging from continuous integration and development servers to virtual machine servers.
• Build and manage external community systems (website, blogs, wikis, issue trackers, forums) and our ecommerce presence.
• Build and manage external clustered and virtual server environments.
• Manage and operate enterprise business continuity and security procedures.
• Help devise budgets for infrastructure.
• Provide monthly management reports on internal and external networks infrastructure.

The Person:

• At least 3 years experience managing Linux servers in mission-critical environments, preferably with exposure to Linux clustering technologies.
• Experience with Apache, Squid, MySQL, OpenLDAP.
• A strong competency with TCP/IP networking and network diagnosis
• A strong awareness of network security with demonstrated competencies in Linux firewall and VPN (IPSec, PPTP) technologies.
• Experience with server virtualization technologies such as XenSource would be beneficial
•  An understanding of network and server capacity planning principles.
•  A demonstrable competency in scripting technologies for UNIX
•  A Computer Science or equivalent university degree will be viewed in a favorable light.
•  Vendor certifications (RHCE, SCO ACE, MSCE) will be viewed in a favorable light.
•  Excellent people skills;
•  Prepared to travel.

The Role: Work with a strong and talented engineering team to build out functionality on the engineering roadmap, help define the engineering roadmap and drive product innovation.

The Person:

•  At least 2 years enterprise application development experience using C# and Microsoft's .Net Framework and Visual Studio.Net, preferably in a GUI/WinForms environment;
•  Windows Shell Integration and Microsoft Office Add-in experience would be a plus;
•  At least 2 years enterprise solution development experience with another object orientated language such as C++ and Java and preferably in a Windows GUI environment;
•  A Computer Science or equivalent university degree;
•  Strong oral and written communication skills, problem solving skills, and excellent attention to detail;
•  Self-starter who works well independently and in teams, and who can work under continual deadlines;
•  Flexibility and confidence to work in a small company's development environment;
•  Experience with formal development and testing methodologies;
•  Excellent people skills;
•  Public speaking (to a technology audience) experience would be a plus;
•  Prepared to travel.

The Role: Work with a strong and talented engineering team to build out functionality on the engineering roadmap, help define the engineering roadmap and drive product innovation.

The Person:

•  A passion for Open Source and a deep understanding of Open Source licensing and technologies
•  At least 2 years PHP development, preferably with a focus on performance and scalability
•  At least 1 year of MySQL development
•  User interface and AJAX development would be a plus
•  Python experience would be a plus
•  Strong familiarity with Apache
•  Strong familiarity with Linux/UNIXes
•  Familiarity with Windows
•  At least 2 years of other development experience in one of the following C++, C, C#.Net, Java
•  Experience with formal development and testing methodologies
•  Excellent people skills
•  Public speaking (to a technology audience) experience would be a plus
•  Prepared to travel